Auto/General Liability Senior Claims Representative, Commercial Insurance

Company Name:
Liberty Mutual
Advance your Claims career at Liberty Mutual Insurance- A Fortune 100 Company!
Are you looking for an opportunity to join a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims opportunity available .
As a Auto/General Liability Claims Representative/ Sr. Claims Representative, under direct supervision, you will review and handle simple to moderately complex claims within assigned authority limits, consistent with policy and legal requirements.
Please Note: There is an assessment associated with this position and must be completed in order to be considered.
Investigate claim damages and situation using internal and external resources. Investigation steps include speaking with the insured or other involved parties, requesting and receiving a field investigation report, researching past claim activity, obtaining police reports, utilizing low speed vehicle impact tool and liability evaluation tool to make damage and loss assessments. With direct supervision, write simple property damage estimate or review auto damage estimates.
Determine policy coverage through analysis of investigation data and policy terms, including whether claim will be approved or denied (denials require supervisor approval). Notify insured and agent of coverage or any issues. Establish reserve levels at the beginning of handling a claim and adjust as appropriate based on investigation findings within assigned limited authority.
Responsible for making timely and meaningful direct customer contact. This includes initial contact (driver, business owner, agent, claimant, body shop, tow company, etc.) follow-up, answering phone (own and teammates), return calls, and correspondence
Maintain accurate and current claim file documentation throughout the life cycle of claim cases.
Maintain diary on assigned claims and match all open and closed mail to ensure proper tracking and handling consistent with established guidelines and expectations.
Alert Unit Leader to possibility of fraud or subrogation and, with direction, engage Special Investigation Unit and/or Subrogation as appropriate. Refer claim cases to departments such as Total Loss as appropriate.
Determine and negotiate settlement amount for damages claimed within assigned authority limits. Seek approval from management for settlement amount outside of authority limits. Close claim files upon completion of final payment.
Perform other duties as assigned.
High school diploma or equivalent.
Basic understanding of insurance principles including coverages and terminology.
Strong customer service and computer skills.
May be required to be licensed by states in which small claims are handled.
Six month to two years related experience desired.

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following :
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance

We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
Job Claims
Title: Auto/General Liability Senior Claims Representative, Commercial Insurance
Location: GA-Lawrenceville
Requisition ID: 56464

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