IT Network Administrator - Telecom
Our client is looking for a IT Network Administrator - Telecom for a 12 months contract role in Lawrenceville, GA.
This class is responsible for providing voice and data telecommunication supporting the Client facilities.
Incumbents coordinate and respond to service requests, assist with systems upgrades, software and hardware installations and process improvements.
Demonstrated success in collaborating with cross-functional teams to drive project completion.
Availability Requirements:
Onsite Monday - Friday (8AM-5PM) Some evening work.
No overtime.
Skills:
oFive years of professional level analyst and systems experience in a large-scale Information Technology environment.
oMinimum of 5 years related experience in network voice, collaboration, telepresence and call center environments including Five9 and Webex Calling.
oPrevious experience working as VoIP Engineer.
Preferred
Experience:
oWorks with business users to determine call flow and call center Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on 1 going basisoWorks with business users to determine call flow and call center requirements, solutions, reporting and systems enhancementsoDocuments corporate and remote branch call flow configurations and call flow chartsoPerforms preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problemsoConsulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchasesoEvaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing networkoDeep Knowledge of Cisco IP telephony technologies and solutionsoProvide customer serviceoRepair and perform preventative maintenance on systemsoMaintain records and prepare reports
Responsibilities:
oExperience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, Unity, Voice Gateways, Collaboration Edge, Jabber, Telepresence and inbound/outbound routing with PRI and SIP trunkingoExperience with Cisco Unified Communications Manager (CUCM) call distribution functions and Experience in layer 2 and layer 3 configurationoKnowledge in VoIP, Codecs, compression and video conferencing services, such as Cisco TelePresence, Cisco 8800 series phones, Call Manager version 10.
x.
High level knowledge in Cisco Routers, switches and IP Telephony products including Call Manager and other UC productsoSolid understanding of network infrastructure running VoIP, QoS, SIP, H323, video conferencing and video streamingoSolid understanding of Five9 and Webex Calling solutionsoShould have demonstrated behaviors with accountability and taking ownershipoMust have ability to work both independently and in a groupoProvides technical support to Client employees using various telecommunications and network systems.
oCoordinating with vendors and customers for installations or service break fix.
oDesigns, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
oMonitors and ensures systems meet business and performance needs.
oThe individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members.
The individual will also be required to work with and mentor other team members.
oPerform configuration changes as required; advance level troubleshooting.
Technical implementation of telecommunications and network infrastructures.
oTroubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
Responds to system emergencies as required.
oPerforms other duties of a similar nature or level.
Recommended Skills Administration Call Centers Cisco Cisco Routers Cisco Web Ex Codecs Estimated Salary: $20 to $28 per hour based on qualifications.
This class is responsible for providing voice and data telecommunication supporting the Client facilities.
Incumbents coordinate and respond to service requests, assist with systems upgrades, software and hardware installations and process improvements.
Demonstrated success in collaborating with cross-functional teams to drive project completion.
Availability Requirements:
Onsite Monday - Friday (8AM-5PM) Some evening work.
No overtime.
Skills:
oFive years of professional level analyst and systems experience in a large-scale Information Technology environment.
oMinimum of 5 years related experience in network voice, collaboration, telepresence and call center environments including Five9 and Webex Calling.
oPrevious experience working as VoIP Engineer.
Preferred
Experience:
oWorks with business users to determine call flow and call center Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on 1 going basisoWorks with business users to determine call flow and call center requirements, solutions, reporting and systems enhancementsoDocuments corporate and remote branch call flow configurations and call flow chartsoPerforms preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problemsoConsulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchasesoEvaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing networkoDeep Knowledge of Cisco IP telephony technologies and solutionsoProvide customer serviceoRepair and perform preventative maintenance on systemsoMaintain records and prepare reports
Responsibilities:
oExperience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, Unity, Voice Gateways, Collaboration Edge, Jabber, Telepresence and inbound/outbound routing with PRI and SIP trunkingoExperience with Cisco Unified Communications Manager (CUCM) call distribution functions and Experience in layer 2 and layer 3 configurationoKnowledge in VoIP, Codecs, compression and video conferencing services, such as Cisco TelePresence, Cisco 8800 series phones, Call Manager version 10.
x.
High level knowledge in Cisco Routers, switches and IP Telephony products including Call Manager and other UC productsoSolid understanding of network infrastructure running VoIP, QoS, SIP, H323, video conferencing and video streamingoSolid understanding of Five9 and Webex Calling solutionsoShould have demonstrated behaviors with accountability and taking ownershipoMust have ability to work both independently and in a groupoProvides technical support to Client employees using various telecommunications and network systems.
oCoordinating with vendors and customers for installations or service break fix.
oDesigns, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
oMonitors and ensures systems meet business and performance needs.
oThe individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members.
The individual will also be required to work with and mentor other team members.
oPerform configuration changes as required; advance level troubleshooting.
Technical implementation of telecommunications and network infrastructures.
oTroubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
Responds to system emergencies as required.
oPerforms other duties of a similar nature or level.
Recommended Skills Administration Call Centers Cisco Cisco Routers Cisco Web Ex Codecs Estimated Salary: $20 to $28 per hour based on qualifications.
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