IT Systems Analyst III - Desktop Support
Our client is looking for an IT Systems Analyst III - Desktop Support for a contract role in Lawrenceville, GA.
Availability Requirements:
Monday - Friday between 6 AM-6 PM, up to 40 hours/weekLocation:
On-Site (Lawrenceville, GA), No remote work.
Skills:
o3
years of experience working in a Desktop Support or laptop configuration and deployments.
o3
years of troubleshooting / fixing Windows 10o3
years of Microsoft 365 Apps for Business deployments:
o3
years of customer service experience (Deskside support)oMust be reliable and consistent in job performanceoMust have an understanding and working knowledge of ITILoMust have strong critical thinking skills, customer service, and a can-do attitudeoMust have strong written and verbal communication skillsoVital in identifying, researching, and resolving complex technical issuesoProficiency in resolving end-user software application, PC, and web browser errorsoA College degree in a technical subject such as Information Technology or equivalent experience.
oCompTIA A+
Responsibilities:
oThe IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude.
oThe IT Systems Analyst III serves as a Tier 1 deskside support to internal customers.
oThis position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.
Recommended Skills Communication Critical Thinking Customer Relationship Management Customer Service Desktop Support Itil Estimated Salary: $20 to $28 per hour based on qualifications.
Availability Requirements:
Monday - Friday between 6 AM-6 PM, up to 40 hours/weekLocation:
On-Site (Lawrenceville, GA), No remote work.
Skills:
o3
years of experience working in a Desktop Support or laptop configuration and deployments.
o3
years of troubleshooting / fixing Windows 10o3
years of Microsoft 365 Apps for Business deployments:
o3
years of customer service experience (Deskside support)oMust be reliable and consistent in job performanceoMust have an understanding and working knowledge of ITILoMust have strong critical thinking skills, customer service, and a can-do attitudeoMust have strong written and verbal communication skillsoVital in identifying, researching, and resolving complex technical issuesoProficiency in resolving end-user software application, PC, and web browser errorsoA College degree in a technical subject such as Information Technology or equivalent experience.
oCompTIA A+
Responsibilities:
oThe IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude.
oThe IT Systems Analyst III serves as a Tier 1 deskside support to internal customers.
oThis position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.
Recommended Skills Communication Critical Thinking Customer Relationship Management Customer Service Desktop Support Itil Estimated Salary: $20 to $28 per hour based on qualifications.
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